If you opt out, though, you may still receive generic advertising. If you prefer that we do not use this information, you may opt out of online behavioral advertising. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. Relationship-based ads and online behavioral advertising help us do that. We strive to provide you with information about products and services you might find interesting and useful. Please note that in the event you provide an incorrect account number or institutional identifying number, and we are not able to recover the funds, you may lose the amount of the payment order. You may ask for copies of any documents we used in our investigation. If we decide that there was no error, we'll send you a written explanation. We'll tell you the results within 3 business days after completing our investigation. We'll determine whether an error occurred within 90 days after you contact us and we'll correct any error promptly. The confirmation code (provided from the Transfer Receipt) The name of the person receiving the funds, and if you know it, his or her telephone number or address The problem with the transfer, and why you believe it's an error Your name and address (or telephone number) Please have the following information handy: Contact us at 877.337.8357 (or 302.781.6374 from outside of the U.S.).įor international wires initiated by a consumer primarily for personal, family or household purposes, you must contact us within 180 days of the date we indicated to you that funds would be made available to the recipient.
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